Exceeding your expectations
The key to luxury service is instilling the core value of personalizing the guest’s interaction with the property to ensure they feel as if they are the only guest at the client’s property—we specialize in assisting you to bring your level of service to your guest’s standards. Through our 5 step program STEPP (Standards, Training, Elite, Policies, Protocols), we create a customized 5-star style service program for your property. Listed are a few services we provide.
- Consulting your Staff on the key to luxury service
- Emphasizing the value of guest satisfaction
- Creating policies for the importance of a clean, sanitized, and disinfected environment for guests
- Design operational and procedural policies that embody a luxury style of hospitality service
- A Customized 5-star style service program based on your individual business plan
- Employee training and on-site operational meetings when needed
“In hospitality, the guest’s perception is your reality.”
Our Philosophy
A new rebranding puts a huge emphasis on service and the guest’s experience of that service.
Invest in the product but also invest in the culture. Create loyalty, and the family feeling you are looking for, by investing in your employees.
It’s easy to buy a shiny new faucet to make a guest go “ ahhhh” but it takes more work and more time to get the employee to make the guest go “ahhhh”
Take care of your employee, they will take care of your asset.
Debra A. Shinn
The founder of Shinn Consulting
Debra Shinn, principal consultant at Shinn Consulting began her luxury hotel service career at the esteemed Hotel Bel Air in Los Angeles, California. It is natural that Shinn would be drawn to Sedona, Arizona 30 years later given its popularity to visitors and luxury home buyers from around the world. USA Today named Sedona AZ “The Most Beautiful Place on Earth,”
Shinn’s accomplishments throughout her 30-year career in the hospitality industry provide her with the necessary skills to elevate any luxury property to 5-star status.